Inside Sales Associate - Italy

Own a portfolio of Italian schools and manage the full customer lifecycle, with a strong focus on engagement, retention, and renewals.

Prioritize and execute renewal plans, identifying at-risk accounts, understanding barriers to adoption, and coordinating timely actions to improve renewal outcomes.

Build and manage a healthy new business pipeline through inbound lead follow-up, proactive prospecting, referrals, and targeted outreach.

Conduct discovery conversations, product demonstrations, presentations, and consultative sales meetings with teachers, school leaders, and other decision makers.

Deliver or coordinate engaging  product training and onboarding sessions to help increase usage, confidence, and renewal readiness across your portfolio 

Maintain accurate and timely records in Salesforce, including opportunities, customer activity, next steps, forecasts, and renewal status.

Track and deliver against agreed business goals and performance indicators, including pipeline, conversion, ARR, engagement, and renewals.

Work closely with the Regional  Manager EMEA to translate the Italian market strategy into account-level actions, share market insights, and ensure consistent execution.

Collaborate with School Success, Growth, Product, Finance, and other internal teams to solve customer needs and provide a coherent experience.

Coordinate effectively with Italian resellers and channel partners, recognizing that schools may need to purchase through approved partners and local processes.

Contribute to the Italian Edpuzzle community by sharing relevant local content, supporting engagement initiatives, and building relationships with educators and key stakeholders.

Gather customer and market feedback, identify patterns, and turn learnings into repeatable processes, playbooks, and recommendations.

Support additional regions when business priorities require it, using English or other relevant language skills.

Travel occasionally within the country to support schools and events on the ground if needed.

Perform other duties as assigned.

Proven experience in B2B sales, account management, customer success, business development, or a similar customer-facing role, with a track record of managing pipelines, customer portfolios, renewals, and measurable commercial targets.

Native or bilingual proficiency in Italian and strong professional English communication skills are required, as you’ll interact with Italian schools, international colleagues, partners, and other stakeholders on a daily basis.

Strong consultative sales and relationship-building skills, with the ability to understand customer needs, communicate value, handle objections, and build credibility with teachers, school leaders, administrators, resellers, and partners.

Confident and engaging presenter, comfortable delivering product demonstrations, onboarding, training sessions, and workshops in both remote and in-person settings.

Organized, proactive, and data-driven, with the ability to manage competing priorities, maintain accurate information in Salesforce or a similar CRM, identify risks, and take ownership of opportunities and renewals from start to finish.

Experience in EdTech, the education sector, the Italian school system, community engagement, or working with resellers and public-sector purchasing processes would be a strong plus.