E
Educationatwork7mo ago
USD 18–21/yr

Seasonal Real-time Analyst

United StatesUnited States·El PasoFull-Timemid
OtherReal Time Analyst
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Quick Summary

Overview

As a Real-time Analyst you will be responsible for monitoring and managing real-time contact center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.

Technical Tools
OtherReal Time Analyst
As a Real-time Analyst you will be responsible for monitoring and managing real-time contact center adherence and performance to ensure that service level goals are consistently met while maintaining optimal staffing.

This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.

  • Monitor real-time call volume and agent activity using WFM Software (e.g. Aspect, Wallboard).
  • Make intraday adjustments to staffing to ensure adequate coverage during fluctuation.
  • Communicate with leaders to provide real-time updates and recommendations for improving service level.
  • Generate and distribute daily, weekly and monthly reports on performance metrics such as service level and Adherence.
  • Collaborate with scheduling team to optimize employee schedules based on forecasted volume and business requirements.
  • High School diploma.
  • Actively enrolled in a technical degree program (preferred).
  • Experience with Cisco, Thin Client, and Cloud based programs preferred.
  • Experience with Microsoft Windows Server/Desktop.
  • Excellent customer service skills.
  • Strong interpersonal and organizational skills.
  • Ability to multi-task and prioritize effectively.
  • Proficient in troubleshooting and problem resolution.
  • 40 hours per week, some weekends required.
  • Morning or evening shifts available.

    • Location & Eligibility

    Where is the job
    El Paso, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    September 18, 2025
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    32%
    Scored at
    May 13, 2026

    Signal breakdown

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    Seasonal Real-time AnalystUSD 18–21
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