IT Support Specialist

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

We're looking for an IT Support Specialist to join our team as a trusted onsite IT partner, supporting our growing presence across multiple offices. In this role, you'll serve as the first point of contact for hardware, software, and network support, ensuring employees have the tools, systems, and assistance they need to do their best work. From device provisioning and troubleshooting to maintaining local infrastructure, you'll play a critical role in keeping our teams productive and connected.

Beyond day-to-day support, you'll help build the systems, processes, and workflows that make IT more efficient, scalable, and reliable as we grow. You'll partner closely with People Operations and Security, proactively identifying opportunities to improve the employee experience and implementing solutions before problems arise. We're looking for someone who is self-motivated, hands-on, and energized by solving problems, streamlining processes, and continuously raising the bar for how IT supports the business.

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• 1-3 years of experience in IT support, technical support, or a related role, with a desire to grow into systems administration, automation, infrastructure, and process improvement

• Strong expertise supporting macOS environments, with working knowledge of Windows systems as a plus

• Experience with identity and device management platforms such as Mosyle, Jamf, Hexnode, or similar MDM solutions

• Familiarity with enterprise collaboration and productivity tools, including Google Workspace and Slack

• Understanding of identity and access management concepts, including Okta, SSO provisioning, and user lifecycle management

• A customer-first mindset and a passion for delivering exceptional employee support experiences. You genuinely enjoy helping people solve problems and building trust through responsive, thoughtful service

• Strong interpersonal skills and the ability to remain professional, empathetic, and solutions-oriented when supporting employees across all levels of the organization

• Proven troubleshooting and problem-solving skills, with the ability to remain calm, methodical, and effective when priorities shift or issues arise unexpectedly

• Experience supporting AV systems, video conferencing technology, and large-scale company meetings or all-hands events

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences

• A strong sense of ownership, attention to detail, and commitment to providing a seamless employee experience

• A proactive, self-motivated mindset with a bias toward action and a passion for identifying opportunities to improve systems and processes

• Resourcefulness and comfort navigating ambiguity, with the ability to independently drive solutions and make sound decisions

• Ability and willingness to work onsite in our New York City office five days per week