Customer Experience Researcher

India·Bangaloremid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Convert research objectives into plans: own scoping, cohort definition, sample sizing, reachout plans, and questionnaire design Moderate user interviews: probe well, stay neutral,

Technical Tools

Customer SuccessCustomer Experience

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

The Role:
We're hiring a User Research Lead to be the voice of the customer at Emergent. With millions of users building on our platform across 190+ countries, understanding who they are, what they need, and why they behave the way they do is critical to how we build. You'll own the research function end-to-end, from scoping and planning studies to moderating interviews, synthesizing insights, and driving them into action across product, success, and sales teams.

What You'll Do:

Convert research objectives into plans: own scoping, cohort definition, sample sizing, reachout plans, and questionnaire design
Moderate user interviews: probe well, stay neutral, and extract the real answer
Synthesize insights: analyze surveys and data, and drive actionable insights for the business
Present results well: align key stakeholders, present findings, uncover second-order deep-dive insights, and publish a repository of past research
Work across research methods including data analysis, surveys, and interviews
Partner with success, product, and sales teams to turn user insights into decisions

What We're Looking For:

6 to 10 years of experience in user research and synthesis of insights
Experience in CX, UX, or UI research, preferably for consumer companies
Comfortable with a range of research methods including data, surveys, and interviews
Strong communication skills to manage key stakeholders across functions: success, product, sales, and user interviews
Background at leading customer research agencies (such as Nielsen, Kantar, IPSOS, RNB Research, MarketXcel, or Gartner) or user-first customer organisations
Immediate or short notice period joiners preferred

Benefits and Perks:

Daily Meals: Lunch and Dinner provided
Family Insurance: 3 Lakhs worth of coverage for you and your family
Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
Flexible Working Hours: Work arrangements that fit your life and commitments

Let's build the future of software together.