Voice of Customer Researcher (IC Role)

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries, who have built 12M+ applications on Emergent. We're backed by Creaegis, Claypond, Sentinel Global, Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

• →Convert research objectives into plans: own scoping, cohort definition, sample sizing, reachout plans, and questionnaire design
• →Moderate user interviews: probe well, stay neutral, and extract the real answer
• →Synthesize insights: analyze surveys and data, and drive actionable insights for the business
• →Present results well: align key stakeholders, present findings, uncover second-order deep-dive insights, and publish a repository of past research
• →Work across research methods including data analysis, surveys, and interviews
• →Partner with success, product, and sales teams to turn user insights into decisions

• 6 to 10 years of experience in user research and synthesis of insights
• Experience in CX, UX, or UI research, preferably for consumer companies
• Comfortable with a range of research methods including data, surveys, and interviews
• Strong communication skills to manage key stakeholders across functions: success, product, sales, and user interviews
• Background at leading customer research agencies (such as Nielsen, Kantar, IPSOS, RNB Research, MarketXcel, or Gartner) or user-first customer organisations
• Immediate or short notice period joiners preferred