Manager - Technical Account Management

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

Lead and Scale the TAM and KAM Team

• →Lead, mentor, and develop a team of Technical Account Managers and Key Account Managers
• →Establish performance standards, operating rhythms, and best practices for customer engagement
• →Conduct regular coaching, career development, and performance reviews
• →Serve as the escalation point for complex customer and technical issues

Drive Strategic Customer Success

• →Own the success of Emergent's strategic customers and power users
• →Build trusted relationships with executive, business, and technical stakeholders
• →Drive customer onboarding, adoption, retention, expansion, and overall satisfaction
• →Act as a strategic advisor helping customers optimize their AI-powered workflows and business outcomes

Deliver Technical Excellence

• →Guide customers through integrations, deployments, migrations, and scale-related challenges
• →Lead discussions around APIs, workflows, integrations, automation, and platform architecture
• →Partner closely with Engineering and Product teams to resolve customer challenges and improve platform reliability
• →Drive proactive account reviews, health checks, and risk mitigation plans

Build Scalable Processes

• →Create playbooks, documentation, customer engagement models, and operational processes
• →Define and track customer success metrics, adoption metrics, and team KPIs
• →Identify opportunities to improve efficiency and scale customer-facing operations
• →Drive continuous improvement across onboarding, support, and customer success functions

Experience

• 8+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Support, Professional Services, or related customer-facing technical roles
• 2+ years of people management experience leading customer-facing teams
• Experience managing strategic customers and executive stakeholders
• Proven ability to operate in a fast-paced, high-growth environment

Technical Skills

• Strong understanding of APIs, integrations, databases, web applications, and cloud-based architectures
• Ability to troubleshoot complex technical issues across application, workflow, integration, and data layers
• Experience working closely with Engineering and Product teams
• Ability to translate technical concepts into business value for customers

Leadership Skills

• Strong customer relationship management and stakeholder management skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Self-starter with a bias for action and ownership

• Experience with SaaS, AI, developer platforms, or enterprise software products
• Familiarity with Python, SQL, REST APIs, Webhooks, and modern application architectures
• Experience supporting global strategic customers
• Experience building customer success processes in a scaling startup environment