Emma Sleep21d ago

Store Manager - Almada

Lisbon,LisbonPermanent – Full Timemid

RetailStore Manager

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Overview

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand,

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RetailStore Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

We are looking for a proactive Store Manager to lead the opening of our new store at Almada Fórum, Setúbal, taking full ownership of its performance and team. You will drive results through strong leadership, KPI-driven decisions, and an outstanding customer experience, while ensuring smooth operations and high visual merchandising standards. This is a unique opportunity to shape a high-performing, customer-focused team and bring our brand to life from day one.

• Open and manage our new store in Almada Fórum, Setúbal, ensuring overall success and aligning the team with business objectives.
• Analyze KPIs and develop action plans with your team to improve store performance and meet targets.
• Drive sales by ensuring exceptional customer service and delivering a unique in-store experience for customers.
• Coordinate with external service providers to maintain store operations sustainably and efficiently.
• Foster a customer-focused, business-oriented atmosphere while embodying the Emma DNA.
• Monitor purchasing and customer trends, leveraging insights to guide future tests and decisions.
• Lead by example with high performance, full ownership, and inspiring your team to reach their potential.
• Ensure consistent execution of visual merchandising standards, providing leadership for flawless execution across the store.

• You have a Bachelor's/Master's in Retail Management, Hospitality, Business Administration, Marketing, or related field.
• You bring more than 2-3 years of experience as a Store Manager in a retail environment.
• Proven track record of driving sales and store performance in a retail setting.
• Driven and straightforward personality suited to a fast-growing, dynamic company.
• Ability to combine an entrepreneurial mindset with strong empathetic skills to identify solutions and improvements.
• Eagerness to take responsibility and execute tasks in a hands-on manner.
• Ability to structure your thoughts to support the growth of the store, balancing customer and business needs.
• Fluent in English and Portuguese.

• The opportunity to grow with Emma as part of a maturing scale-up, contributing to an omnichannel business that connects our online and in-store experience.
• Continuous learning and development through hands-on experience, on-the-job learning, and support from your team.
• A collaborative community of smart, driven people, where you work closely with your team, contribute to a positive store environment, and connect with Emmies across the company through events
• An international environment, with stores across multiple European markets and opportunities to connect with colleagues beyond your local team.
• Employee discount on our products.