Customer Service Agent

Customer Support SpecialistCustomer

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Requirements Summary

Great attitude and personality Exceptional communication skills, including carefully listening to, understanding,

Technical Tools

Customer Support SpecialistCustomer

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

~1 min read

→Answers inquiries via telephone regarding product availability and pricing
→Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
→Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
→Answers product information requests and resolve product support problems as these arise
→Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
→Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
→As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
→Fully document all interactions with the customer

~1 min read

Great attitude and personality
Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
Ability to handle customer issues with precision, professionalism, and courtesy
Ability to build rapport and credibility with customer
Enthusiasm, patience, and a positive attitude
High school diploma or equivalent is a plus
Be at least 18 years old
Call center experience is a plus
Bi-lingual (English/Spanish) Preferred
Must be able to work Monday - Friday/9:00 am - 6:00 pm