Trade Platform Support Analyst

Connecting clients to markets – and talent to opportunity.  With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.  Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. 

The Operations trade platform support team is responsible for maintenance and support of order management system including account and limit set ups for Derivatives product complex.

• Liaise with vendors on system-related support and implementation issues, bugs, fixes, enhancements
• OMS User creation, limits & required setup to facilitate clients trading 
• On-boarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs 
• Implement automation of report generation, OMS SOD credit limits & positions parsing, and upload & reconciliations of positions limits
• Provide first line support for customer trading and system functionality support.
• Monitor actively and respond to alerts within trading system atmosphere 
• Record all queries in client related to trade support analysis 
• Provide support for internal and external stakeholders on trading system support.
• Be adept to operation’s team processes and ensures procedures are up to date.
• Be proactive in reviewing and identifying areas for processes improvements aimed as increase efficiency and improving control environment for the team.
• Participate in project deliveries, UAT and Ad-hoc system testing as nominated by line manager.

• A good Bachelor’s degree or exceptionally strong results in a Diploma or equivalent qualification
• 2+ years of relevant experience in Trading Systems administration and/or Derivatives Operations
• Work with high standards of accuracy and diligence
• Ability to work in a team environment and interact with all levels of the organizations.
• Demonstrate ability to work independently, multi-task, and consistently meet deadlines.
• Excellent written and oral communication skills in English

• 4 days in office, 1 day remote