Customer Success Specialist

At Entyre Care, we believe family caregivers are heroes — and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve.

We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry. 

 As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up — fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution. 

 If you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.

You can learn more about us here https://entyrecare.com/ 

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones. 

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• Experience in administrative support, customer success, sales, or operations roles. 

• Self-motivated and proactive in identifying and solving problems. 

• Strong organizational and multitasking skills with excellent attention to detail. 

• Excellent communication skills, both written and verbal. 

• Persistence in outreach with customers and building rapport. 

• A proactive approach to problem-solving and process improvement. 

• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders. 

• Strong organizational skills with the ability to manage multiple tasks and priorities. 

• Familiarity with Medicaid/Medicare programs preferred but not required. 

• Bilingual – fluent in Spanish or Arabic in addition to English is preferred but not required.  
   

This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes—and want to make a difference for millions of families—join us at Entyre Care.