Immigration Case Manager, APAC

• →Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines
• →Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
• →Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• →Prepare/draft applications
• →Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• →Ensure assessments are completed in accordance with SOP
• →Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
• →Attend and participate in client calls as needed
• →Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees

• Ability to interact and communicate clearly and effectively
• Ability to work independently and take ownership of relevant tasks
• Ability to work under pressure and tight deadlines
• Excellent time management, and organizational skills
• Attention to detail Capacity to prioritize, manage and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English Knowledge of other languages is desirable but not essential
• Two to Four years of immigration experience managing Singapore immigration cases as well as other Asia Pacific countries;
• Bachelor’s Degree or above

• Work with globally recognized corporate clients
• Collaborative, people-first culture
• Flexible Remote Work Environment [Singapore / Hong Kong]

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