Guest Services Manager

As the Guest Services Manager, you will oversee the Guest Services and Front Office team, ensuring an exceptional experience for all guests. Reporting directly to the Director of Rooms, you will manage the arrival and departure experience for all VIP guests, while offering distinguished luxury service. This leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your mission will be to maintain the reputation of L’Ermitage as a premier destination for hospitality and excellence.