Guest Services Manager - Rooms - Williamsburg Woodlands

The Guest Services Manager oversees the execution of operations in the Rooms Department with regards to front of house operations such as Front Desk and the management of employees in those areas. The position is based out of the Woodlands Hotel Front Office but is cross trained to assist and/or work at all hotel locations. This position strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department, and monitors compliance with standards and procedures. This position also effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by Colonial Williamsburg Company and Crescent Hotels & Resorts is essential to this position.