Eqbank19d ago

Senior Residential Mortgage Underwriter, Specialized Credit (Bilingual)

Toronto,TorontoFull Timesenior

OtherMortgage Underwriter

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Quick Summary

Overview

Join a Challenger Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

Technical Tools

OtherMortgage Underwriter

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Senior Residential Mortgage Underwriter, Specialized Credit is responsible for negotiating, recommending, declining, and in some instances, approving mortgage applications within established guidelines, to be secured by new or existing real estate. They are the point of contact for current EQB and Concentra clients referred from multiple internal and external contacts. They must be able to use their vast knowledge of the EQB Single Family suite of products along with credit expertise to educate potential and existing mortgage clients. As well, they are responsible for collecting and verifying required documentation, taking the file to the solicitor instruction stage in a timely and prudent manner within established guidelines. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service and profitability.

Provide exceptional customer service to Equitable Bank’s/Concentra existing borrowers as well as Direct client inquiries through verbal and written communication channels. The Specialist must ensure that all contact channels are prioritized based on agreed service levels and possess a broad range of knowledge, including the mortgage life cycle and Equitable Bank’s mortgage products and features on a national level.

On a daily basis, respond to client inquiries received from multiple internal and external sources as requested via email or phone, follow up on previous inquiries and log all actions and outcomes in designated tracker as well as PPLUS. Email EQB applications to clients and once received pull required credit bureaus for credit adjudication and discuss with clients lending options. Review received mortgage applications along with supporting documentation and negotiate terms with the client and/or mortgage broker, decline the applications or recommend the applications for approval and in some instances, approve the applications. (40%)

Ensure that approved deals close as scheduled and as efficiently as possible and cancelled deals are actioned accordingly within acceptable time frame. Follow up with clients on a daily basis on issued mortgage commitments to ensure the efficient closing of mortgage files as well as collection, review and verification of all outstanding documents required as per the mortgage commitment while ensuring compliance with established guidelines (40%)

On a daily basis provide the highest level of internal and external customer service while fielding client inquiries and maintaining relationships. Provide underwriting expertise to clients and co-workers and maintain an up-to-date knowledge of company policies, procedures and products. (20%)

Sound thinker with the ability to multi-task

Excellent attention to detail

Sound knowledge of AML & ATF practices

Established and meticulous organizational skills

Excellent time management, analytical and problem solving skills

Ability to make decisions under pressure

Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment

Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner

Displays pride in providing superb customer service

3+ years’ mortgage experience in the alternative and/or prime mortgage market

Demonstrated ability to coach and mentor more junior employees

Proficiency in MS Office (mainly MS Word and Excel)

Completion of a post-secondary degree preferably in a financial field

Knowledge of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation is required
Bilingual in English and French