Product Support Engineer (Night shift)

India·Chandigarhmid

Technical Support EngineerCustomer

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Overview

About the Role We are looking for a Product Support professional to join our Product Support team at EquiLend. As part of our global Product Support team,

Technical Tools

Technical Support EngineerCustomer

About the Role

~1 min read

Manage and resolve complex production issues across our global product suite, ensuring timely diagnosis and resolution.
Conduct in-depth root-cause analysis across distributed systems, databases, and microservices architectures.
Develop and optimise SQL scripts and Python-based utilities to enhance operational monitoring and automation.
Monitor production environments, identify anomalies, and take proactive corrective action.
Collaborate with DevOps and infrastructure teams to enhance observability, automation, and system reliability.
Contribute to release validation, post-deployment testing, and system health checks.
Create and maintain detailed operational documentation, including runbooks and troubleshooting guides.
Provide mentorship and escalation support to junior members of the team.
Identify recurring issues and propose automation or process improvements to prevent reoccurrence.
Ensure adherence to operational risk controls, audit requirements, and internal service standards.

5+ years of relevant commercial experience in a product, application, or production support role.
Experience supporting external clients, ideally within SaaS, enterprise platforms, or technology-driven environments.
A solid understanding of Linux/Unix operating systems, including basic command-line usage and log analysis.
Working knowledge of SQL to support client investigations and basic data analysis.
Excellent written and verbal communication skills in English, with the ability to clearly explain technical issues to clients and internal teams.
Strong collaboration skills and a willingness to work closely with senior support engineers and cross-functional teams.
Ability to prioritise tasks effectively in a fast-paced, production support environment.
A client-focused mindset with a proactive and structured approach to problem-solving.
Exposure to Financial Services or Capital Markets environments is highly desirable but not essential.

Be rewarded for your impact through an annual performance-linked variable pay award, in addition to your fixed CTC.
Work flexibly with up to 100 remote working days per year.
Take time to recharge with 32 days of paid leave per year, comprising paid, casual, and sick leave, plus public holidays.
Access comprehensive health insurance for you and your dependents from your first day.
Receive personal accident insurance from the start of your employment.
Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.
If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.

About EquiLend
EquiLend is a global financial technology firm at the center of the securities finance industry. Since 2001, we have built the infrastructure that financial institutions rely on to trade, manage, and report. This includes products such as our NGT trading platform, Post Trade Suite, DataLend market intelligence, RegTech solutions, and EquiLend Clearing Services.

We operate across North America, EMEA, and Asia-Pacific, working with banks, broker dealers, asset managers, and custodians to bring greater efficiency, transparency, and automation to the securities finance lifecycle. Our teams combine deep market expertise with a focus on building technology that works at scale, under real-world conditions, for some of the world's most demanding financial institutions.

EquiLend is Great Place to Work Certified™ in the U.S., UK, Ireland, and India, and has been recognized as Global Data Provider of the Year and Regulatory Solution of the Year at the Securities Finance Times Industry Excellence Awards 2025.

Diversity & Inclusion
We know that the best solutions come from teams that bring different perspectives, backgrounds, and ways of thinking to the table. At EquiLend, we are committed to building a workplace where everyone feels they belong and aim to reflect this in how we hire, develop, and support our people.

We are actively working to ensure our teams are as diverse as the global markets and clients we serve. That means creating an environment where different viewpoints are sought out and where people can do their best work regardless of background.

If you require any reasonable adjustments or accommodations at any stage of the recruitment process, please let us know and we will work with you to make it happen.

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