Senior Desktop Support Analyst

We are looking for a Senior Desktop Support Analyst to join us in Chandigarh. This role sits within our Infrastructure team and provides hands-on technology support for more than 150 employees in our local office, with a focus on delivering a reliable, responsive service across our Windows and Microsoft environment.

This is a highly visible onsite role. You will be a key technical contact for employees, helping them resolve day-to-day technology issues, maintain access to business-critical tools and work effectively with global technology teams. The role is suited to someone who enjoys practical problem solving, takes ownership of user issues and can support a busy office environment with professionalism and urgency.

• →Provide onsite technical support for more than 150 employees, resolving hardware, software, access, network and connectivity issues in a timely and professional way.
• →Administer and support Windows environments, including Active Directory, DNS, user accounts, group policies and endpoint access.
• →Support Microsoft 365 services, including Exchange, Teams, SharePoint, OneDrive, Intune and user administration.
• →Manage the device lifecycle for laptops, desktops, peripherals and mobile devices, including provisioning, configuration, maintenance and replacement.
• →Troubleshoot issues across corporate devices, applications, printers, meeting room technology, VPN, Wi-Fi and office connectivity.
• →Maintain endpoint standards and support device management through tools such as Microsoft Intune or other MDM platforms.
• →Support identity and access management activities, including account setup, permissions, MFA and access reviews.
• →Work with global Infrastructure and Information Security teams to escalate, investigate and resolve more complex technical issues.
• →Support the implementation and maintenance of security controls, including endpoint hardening, patching, MFA and compliance policies.
• →Identify recurring issues and recommend practical improvements to reduce disruption and improve the employee technology experience.
• →Coordinate with vendors when required to resolve hardware, infrastructure or service-related issues.
• →Contribute to documentation, knowledge articles and repeatable processes that improve support quality and consistency.

• 5+ years experience providing internal IT or end user technology support in a corporate Windows environment.
• Strong working knowledge of Windows desktop support, Microsoft 365 administration and common enterprise collaboration tools.
• Experience supporting Active Directory, DNS, user access, group policies and identity management processes.
• Hands-on experience with endpoint management, device provisioning and MDM tools, ideally including Microsoft Intune.
• A solid understanding of networking fundamentals, with the ability to troubleshoot common LAN, Wi-Fi, VPN and connectivity issues.
• Familiarity with troubleshooting tools and techniques, such as Ping, Tracert, event logs, remote support tools and, where relevant, Wireshark.
• An understanding of security best practice, including MFA, endpoint hardening, patching and least-privilege access.
• Experience supporting meeting room technology, peripherals, printers and office-based user hardware.
• Working knowledge of virtualisation technologies such as VMware would be beneficial.
• The ability to manage multiple support requests while keeping employees informed and maintaining service quality.
• Clear communication skills, with the ability to support both technical and non-technical users.
• A dependable onsite presence, strong ownership of issues and a proactive approach to improving local technology support.

• Be recognised for your contribution through a discretionary annual cash bonus, linked to individual and company performance.
• Work flexibly with up to 100 remote working days per calendar year.
• Take time to recharge with generous annual leave, plus public holidays.
• Access comprehensive health insurance for you and your dependents from your first day.
• Receive personal accident insurance from the start of your employment.
• Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.
• If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.