Team Lead, Marketing Operations Programs

Partner with Marketing leadership to support the operating model that enables enterprise marketing teams to plan, execute, and deliver work at scale. Lead the marketing operations programs team to enable effective execution of major initiatives across the marketing organization.

Working closely with cross‑functional partners, you will help align priorities, coordinate work, and support teams in delivering effectively. You will contribute to shaping the operations roadmap by balancing business value, effort, and capacity, and supporting successful adoption of new processes and capabilities.

Provide practical operational frameworks that improve visibility, accountability, and execution as marketing programs and technologies evolve.

• →Lead a team. Coach and guide marketing operations program execution by leading intake, prioritization, and delivery rhythms. Foster a collaborative environment that supports consistent execution, visibility, and accountability. Support onboarding and ongoing development through clear processes, cadence, and transparency into priorities and capacity.
• →Be an expert. Provide operational leadership for marketing programs by connecting Marketing, Marketing Technology, Lead Management Lifecycle, Work Management, and Sales Operations. Design and standardize workflows, operating standards, and playbooks that support consistent execution and scale as programs and technology evolve.
• →Communicate and collaborate. Serve as a central point of coordination across the division to align priorities, timelines, and dependencies. Facilitate clear, consistent communication to prevent duplication, gaps, and conflicting work. Partner closely with senior stakeholders to ensure shared understanding, strong execution, and smooth cross-team delivery.
• →Drive results. Lead cross-functional delivery of major marketing initiatives, including go-to-market efforts, transformations, and technology rollouts. Maintain portfolio visibility across backlog, in‑flight work, and upcoming priorities to shape the operations roadmap and support leadership decision‑making by balancing business value, effort, and capacity. Drive operational readiness so teams are prepared to adopt new processes and capabilities.
• →Enable change and adoption. Drive change management for new tools, processes, and operating models, ensuring changes are clearly communicated, reinforced, and adopted. Measure adoption and feedback, using insights to continuously improve processes and the overall platform experience.

• 8+ years of marketing operations, program management, and/or change management experience in a matrixed enterprise environment
• 3+ years of experience mentoring, motivating, and coaching on a team
• Demonstrated success leading cross‑functional initiatives and partnering with executive‑level stakeholders to deliver operational outcomes
• Proven experience building and running intake, prioritization, and portfolio management practices that balance business value, effort, and capacity
• Demonstrated ability to design, standardize, and scale workflows, operating models, and standards that improve execution, consistency, and visibility
• Strong analytical and reporting skills, with experience using portfolio health, capacity, throughput, and operational KPIs to inform leadership decisions
• Ability to manage multiple programs and priorities simultaneously in a fast‑paced, evolving environment
• Ability to travel up to 50%
• Bachelor’s degree in Business, Communications, Marketing, or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

• Master’s degree in Business, Communications, Marketing, or related field

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Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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