Digital Account Operations Specialist

United States·IrvineNormalmid

OtherAccount Operations Specialist

0 views0 saves0 applied

Technical Tools

OtherAccount Operations Specialist

~1 min read

→Reviews and processes new client applications according to regulatory requirements related to Know Your Customer (KYC), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC).
→Validates client information using third-party verification tools such as Lexis Nexis and Experian.
→Performs advanced application research regarding client-submitted applications before onboarding and responding to client inquiries.
→Handles complex title applications such as trusts and estates; handles existing client title change requests.
→Performs client outreach utilizing verification tools to obtain necessary documents from the new client before onboarding; performs due diligence checks and questions related to client-submitted applications.
→Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.
→Supports training of new team members.
→Assists with user acceptance testing (UAT) where applicable.

~1 min read

2+ years of experience in operational account services and customer support within a banking environment.
Strong knowledge of banking operations, procedures, and regulatory requirements, with a proven ability to ensure compliance.
Experienced in reviewing and processing new client applications in accordance with KYC, CIP, and OFAC guidelines.
Skilled in validating customer information through third-party verification tools, including LexisNexis and Experian.
Proficient in Microsoft Office Suite and various banking platforms and software applications.
Demonstrated ability to research and resolve issues while maintaining a high level of accuracy and attention to detail.
Strong problem-solving, organizational, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
Effective verbal and written communication skills with a commitment to delivering exceptional customer service.