Customer Success Manager

Sheffieldfull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

About EverfieldEverfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level.

Key Responsibilities

Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio Customer engagement &…

Requirements Summary

Professional-level English (written and spoken) Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) Strong communication and relationship-building skills with the ability to influence stakeholders…

Technical Tools

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Motivity is a highly customisable electronic job sheet system used daily by thousands of engineers across the UK and Ireland. With over 200 customers and ambitious growth targets, we are focused on strengthening long-term client relationships, driving product adoption, and identifying opportunities for account growth.

You will own a portfolio of mid-market service businesses (avg. £5,000 ACV), taking full ownership for retention, renewals, and account growth. You will drive product adoption, identify upsell opportunities, and expand existing accounts, while building strong, trusted relationships. You’ll work closely with sales and product teams to ensure customer success translates into measurable business outcomes and revenue growth.

Responsibilities

~1 min read

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Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
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Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
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Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
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Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
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CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
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Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
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Guide customers through initial setup, trial, and early adoption

Requirements

~1 min read

Professional-level English (written and spoken)
Proven experience in B2B SaaS customer success, account management, or similar role (3+ years)
Strong communication and relationship-building skills with the ability to influence stakeholders
Commercial mindset with experience in renewals, retention, or upsell
Excellent time management and ability to prioritise across multiple accounts
Proactive, self-motivated, and comfortable working with minimal supervision
CRM proficiency
We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria.
Experience working with operational or field service teams is a strong plus