Customer Success Manager

ThailandRemoteFull-timemid

Customer Success ManagerCustomer

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Quick Summary

Requirements Summary

Excellent communication and objection-handling skills; comfortable with calls and visits. Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya. Native in Thai,

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Customer Success ManagerCustomer

Requirements

~1 min read

Excellent communication and objection-handling skills; comfortable with calls and visits.

Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya.

Native in Thai, advanced English.

Experience in active sales or customer success is a plus.

Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
CRM proficiency and a strong customer-oriented mindset required.

Based in Bangkok/Pattaya, Thailand;

At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
Knowledge of revenue structure of hoteliers would be a great advantage;
Strong communication skills, both written and verbal Thai and English;
Very proactive, able to build strong relationships with clients;
Strong analytical skills;
Comfortable with CRM and computer software (Excel, Power BI);
Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

HR Screen with Recruiter → Test task → Professional Interview with Hiring Managers.

Possible career path: Business Development Manager or Account Manager.

What We Offer

~1 min read

✓Competitive salary based on your experience;

✓Commissions based on KPI;

✓It's remote full time job with working hours 09AM-6PM (timezone where you are located in);

✓Laptop, headset and mobile phone for work;

✓You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;

✓The start-up environment is fast-paced and constantly growing, with full support from our established international team;

✓The company covers business trips around Thailand;

✓Network activities with colleagues from around the world;

✓Online&Offline camps, workshops and gatherings.