Financial Support Specialist - REMOTE: 8AM - 5PM CST (Central Time Zone)

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Quick Summary

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OtherSupport Specialist

What We Offer

~2 min read

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Financial Support Specialist who will be responsible for providing a positive financial experience by resolving inquiries on charges, insurance and payments with clarity & empathy.

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Financial Support Specialist is responsible for responding to patient inquiries related to billing and insurance, processing payments, resolving denied or delayed claims in coordination with revenue cycle teams, documenting interactions in compliance with HIPAA/PCI, and meeting performance metrics for responsiveness and resolution.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

✓Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat

✓Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans

✓Collect and process patient payments accurately and securely

✓Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims

✓Educate patients on financial policies, insurance processes, and available support options

✓Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)

✓Identify patterns in billing issues and suggest process improvements to reduce patient friction

High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).
2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.
Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.
Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).
Experience in a telehealth, multi-state, or large outpatient provider environment.
Familiarity with revenue cycle improvement initiatives or patient financial counseling.
Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Vice President of Clinical Therapy should possess the following key competencies.

Requirements

~1 min read

Exceptional paid time off policies that encourage and support life balance, including a winter break.
401k matching to ensure our staff have what they need to enjoy their retirement
Health insurance options that ensure well being for the whole person and their family
Company paid life, short-term disability, and long-term disability coverage
Remote work environment that strives for connectivity through professional collaboration and personal connections

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.