Accounts Receivable Specialist

Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.

We're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

We are looking for a Account Receivable Specialist for a Property management company client of ours. 

• Support inbound and outbound calls with current residents with ledger related inquiries
• Provides centralized system support for A/R (accounts receivable) processes for company's residential communities
• Uses computerized system for monitoring, processing and/or auditing stages of the resident lease cycle
• Communicates with site Team Members, residents and prospects to ensure delinquency related processes are completed accurately and timely
• Ensures accurate record keeping and investigates/resolves inaccuracies per Operations Manual requirements.
• Responsible for completing tasks generated via work requests that come through a centralized mailbox and reporting.
• Assists with processing files and communicating with local counsel through eviction process due to delinquency and non-payment.

• Superior attention to detail.
• Ability to navigate a computerized data entry system or other relevant applications.  
• Dependability and proven ability to work independently.
• The ability to work in a fast-paced environment.
• History of building strong relationships with team members working in different locations.
• Advanced written and oral communication skills.
• 1-2 years of related experience including retail, customer service or equivalent combination of education and experience.
• Excellent computer skills and proven ability to handle a variety of tasks.
• Superb customer service skills.
• Proficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.