Contractor- Customer Care

• • Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
  • Process cancellation and transfer requests from dealers, customers and lienholders.
  • Underwrite applications for company products.
  • Verify customer names, vehicles, and other information to assure accuracy.
  • Pursue additional information needed on incomplete applications.
  • Review error reports for applications that failed system edits and correct.
  • Generate correspondence for rejected applications.
  • Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
  • Process GAP rate premium refunds to lienholders.

   

• High school diploma or general education degree (GED); plus one to two years related experience and/or training.

• None

If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment.We are seeking contractor candidates legally authorized to work in the United States, without Sponsorship.

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.