TG Assistant Shift Manager

United States·Collinsvillemid

OperationsShift Supervisor

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

The Role:As a Table Games Assistant Shift Manager, you will ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.Responsibilities: Engages guests during their play and develops relationships to create customer…

Technical Tools

OperationsShift Supervisor

Responsibilities

~2 min read

→Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
→Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
→Coordinates meetings, files, types and enters data into computer.
→Composes and prepares confidential correspondence, reports, and other complex documents.
→Manages staffing levels according to volume of business.
→Enforces all games procedures and policies.
→Prepares necessary shift and other reports.
→Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
→Operates in accordance with operating budget.
→Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Illinois State Gaming Commission regulations and guidelines.
→Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
→Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
→Performs all other duties as assigned.

Qualifications:

→Must be 21 to apply.
→Bachelor’s degree preferred.
→Three or more years’ experience in table games supervision and management.
→Knowledge of table games math, procedures, game protection, regulations and training requirements.
→Knowledge of table games, i.e., blackjack, craps, roulette and specialty games.
→Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
→Ability to read and comprehend simple instructions, short correspondence, and memos.
→Ability to write simple correspondence.
→Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
→Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
→Ability to deal with problems involving a few concrete variables in standardized situations.
→Must possess excellent customer relations and communication skills.
→Available to work flexible shifts, weekends and holidays.
→Ability to obtain and maintain all necessary licensing.

What’s in it for you:

→Comprehensive health coverage plan that includes medical, dental, and vision
→401(K) Company Match

Physical Demands & Work Environment:

→Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
→Must occasionally lift and/or move up to 25 pounds.
→Must be able to identify colors.
→Able to work with others while maintaining a positive and professional demeanor.
→Able to work in a noisy and smoky environment.