Partner Operations Manager

PortoFull-timemid

OperationsPartner Operations Manager

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Quick Summary

Overview

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique…

Technical Tools

stakeholder-management

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

ROLE

We are looking for a highly motivated individual with exceptional problem-solving skills, strong attention to detail, and a passion for learning. In this role, you’ll play a key part in maximizing our online catalogue by identifying gaps, streamlining processes, and driving data-informed decisions. You’ll work closely with cross-functional teams to ensure our catalogue is as comprehensive, accurate, and efficient as possible.

Deeply understand catalogue processes and systems to identify inefficiencies, bottlenecks, and gaps

Use data-driven insights to diagnose issues and develop structured, practical solutions that enhance catalogue efficiency and completeness

Collaborate with internal stakeholders across Commercial, Product, Integrations, Operations, and Analytics to align on priorities and execute improvements

Manage stakeholders to ensure accountability and follow-through on key actions

Clearly communicate findings and recommendations to both technical and non-technical audiences

Support continuous improvement initiatives and contribute to strategic decision-making that strengthens our catalogue growth.

A strong analytical thinker with excellent problem-solving skills and attention to detail

4+ years of experience in operations, analytics, or a related field, preferably in a fast-paced environment

Comfortable working with data to uncover insights and inform recommendations

Strong stakeholder management and communication skills; able to influence and drive outcomes across teams

Curious and eager to learn, with the ability to quickly grasp complex systems and processes

A structured, proactive, and results-oriented mindset

Health insurance for the whole family, flexible working environment and well-being support and tools

Extra days off, sabbatical program and days for you to give back for the community

Training opportunities and free access to Udemy

Flexible benefits program

FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.