Partner Success Manager

FarmRaise builds the software infrastructure that helps agricultural partners (government agencies, crop innovators, and conservation program administrators) enroll, manage, and report on the agronomic data that matters most to them. Our partners run complex, high-stakes programs like USDA-funded conservation work, state cost-share, and private field trials, and we're the system that makes those programs run.

The Partner Success Manager owns the partner relationship from launch through renewal. You pick up where Implementation hands off and serve as their primary point of contact and relationship manager for the remainder of their lifecycle. You own ongoing success, reporting, enablement, growth, and renewal.

• 4 to 7 years in an account management or partner success role at a SaaS or platform company

• Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools

• Embody a scrappy, startup mindset: you’re action-biased, excel in ambiguity, and love building new things

• Data-fluent. You understand the difference between field-level, farm-level, and entity-level data; you can reason about why a question gets asked at one level vs. another; you can read a dashboard and tell a partner what it means.

• Strong project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through.

• Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned.

• Experience working with government agencies, nonprofits, or universities — you know how these organizations make decisions and operate

• Prior CS experience at an early-stage company where you helped define the playbook