Benefits Coordinator

The Benefits Coordinator serves as a key member of the Human Resources team and supports the administration, communication, and coordination of employee benefit programs for the Felician Sisters of North America. This role helps ensure that employees receive clear, compassionate, timely, and accurate support related to health, dental, vision, life insurance, disability, retirement, leave-related benefits, open enrollment, benefit changes, and related HR processes.

Rooted in the Felician values of respect for human dignity, compassion, transformation, solidarity with those in need, and justice and peace, the Benefits Coordinator helps employees navigate important life and work transitions with care, confidentiality, and professionalism.

This position supports HR’s goal of creating consistent, organized, and people-centered processes that reduce confusion, improve employee experience, and strengthen support across all FSNA locations.

• Coordinate planning and preparation for annual open enrollment.

• Assist with employee communications, benefit guides, forms, meeting schedules, enrollment links, reminders, and deadlines.

• Support employee education by helping explain benefit options in clear and practical language.

• Track enrollment completion, waived coverage, required documentation, and follow-up items.

• Identify common employee questions or areas of confusion and recommend improvements for future communication.

• Support the coordination of benefit-related aspects of leaves of absence, including FMLA, short-term disability, long-term disability, workers’ compensation, personal leave, and other applicable leave programs.

• Help employees understand benefit continuation, premium payments, documentation requirements, and return-to-work considerations during leaves.

• Coordinate with HR leadership to ensure leave-related benefit processes are handled with confidentiality, compassion, and consistency.

• Maintain accurate leave and benefit documentation.

• Assist with required benefit notices, reporting, audits, and compliance-related documentation.

• Support preparation and distribution of benefit-related communications, including COBRA notices, ACA-related information, Medicare Part D notices, and other required materials.

• Maintain organized records of benefit plans, employee elections, waivers, invoices, communications, and compliance documents.

• Monitor benefit processes for accuracy, timeliness, and consistency.

• Make recommendations to improve workflows, documentation, and employee-facing resources.

• Provide caring, responsive support to employees who may be navigating health concerns, family needs, financial decisions, or life transitions.

• Explain benefit information in a way that is understandable and supportive.

• Maintain confidentiality and protect sensitive employee information at all times.

• Identify opportunities to improve employee understanding of available benefits and resources.

• Partner with HR team members to create FAQs, templates, checklists, and other tools that make benefit processes easier to navigate.

• Work closely with the Director of Human Resources and other HR team members to support a consistent and mission-centered employee experience.

• Assist with HR projects related to employee well-being, retention, workforce planning, HR systems, and process improvement.

• Support use of HR technology, including ADP and benefit carrier systems, to improve accuracy and efficiency.

• Help strengthen HR’s ability to respond to employee needs with clarity, consistency, and compassion.

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.

• Minimum of 3 years of experience in benefits administration, human resources, payroll coordination, or a related HR support role.

• Knowledge of employee benefit programs, open enrollment, benefit deductions, qualifying life events, and leave-related benefit coordination.

• Familiarity with FMLA, COBRA, ACA, HIPAA, disability benefits, and retirement plan administration preferred.

• Experience working with HRIS systems, benefit portals, payroll systems, and Microsoft Office.

• Strong attention to detail and ability to manage confidential information with care.

• Excellent communication, organization, follow-through, and problem-solving skills.

• Ability to explain complex information in a clear, calm, and employee-friendly manner.

• Ability to work independently while remaining closely connected to the HR team.

• Experience in a multi-site organization.

• Experience with ADP or similar HR/payroll systems.

• Experience supporting employees across multiple states.

• SHRM-CP, PHR, CEBS, or benefits-related certification preferred but not required.

• Experience working in a mission-driven, healthcare, nonprofit, religious, or human services environment.