Staff Platform Engineer, Infrastructure

Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

 

Why is this role important to Field Nation?
Embark on a groundbreaking role where you'll redefine customer experience with our internal development platform and tooling. As a Senior Platform Engineer, you'll empower software engineers to effortlessly build, deploy, and troubleshoot cloud applications with default security, reliability, and scalability. Your expertise will help design, build, and support our platform engineering products.  You’ll thrive on operational excellence and reducing toil.  Beyond that, you'll serve as a platform ambassador, collaborating across engineering teams to optimize usage and identify areas for continuous improvement. Join us in this dynamic position, where you will not just meet the status quo – you will set the bar higher and redefine it.

Actively contribute to defining, designing, building, and operating our internal developer platform and tools with a focus on enabling other engineering teams to focus on business requirements in their products 

Serve as a leader and mentor on internal developer platforms, cloud architecture, infrastructure as code, monitoring and alerting, establish best practices and other operational excellence areas.  

Ensure the products we build exceed our customer’s expectations by 

Actively participate in on-call rotation for incident response during working hours for the platform and tools

Build monitoring that alerts on symptoms rather than on outages

Use metrics/data to improve our products continuously

Ensure we have the right SLIs defined and measured, and continuously ensure we meet or exceed our SLOs

Identify and implement improvements in the platform architecture and/or tools to reduce toil and/or improve resilience and scalability   

Use solid engineering practices to build long-term solutions to prevent issues from repeating

Utilize chaos engineering practices to stress and validate that the right observability, monitoring, resilience, and HA/DR commitments are being met

5+ years of experience with CI/CD tools like GitOps, Ansible, Jenkins, Github, Gitlab, etc. (GitHub, GitHub Actions/Workflows preferred) 

5+ years of hands-on experience in DevOps/DevSecOps/SRE 

4+ years writing secure, scalable, and resilient infrastructure as code -preferably in Terraform - and using standard SDLC methodologies for building, testing, deploying, and supporting cloud infrastructure (preferably in AWS)

4+ years of experience with Kubernetes (preferably EKS) and Docker

3+ years of experience writing automation and tools using various scripting or programming languages

3+ or more years building, running, and operating cloud-native applications using Docker and one or more programming languages (NodeJS, PHP, or Go preferred)

3+ years demonstrating leadership in technical best practices, quality, and delivery.  Proven examples of driving change and raising the bar across the team.   

Very strong background and passion for building secure solutions   

Working knowledge of defining and managing SLIs and SLOs and methods for using error budgets to ensure SLOs are met

Strong knowledge of the English language and clear and crisp communication - both verbal and written

Solid emotional intelligence and ability to collaborate with others, especially under pressure

Bachelor’s Degree in Software Engineering or related field or relevant work experience

Previous experience building and operating an internal developer platform and tools

Experience using tools  such as Flux and Helm  

Broad working knowledge of AWS services such as EC2, MKS, RDS, and S3. 

Operational experience in networking, certificate management, DNS, content delivery networks, and Identity management

Experience with observability tools, preferably Datadog

Experience working in an agile development environment