About Finch

We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team

We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

About The Role

Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base.

This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion.

You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base.

This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value.

Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement

Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms

Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks

Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies

Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets

Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes

Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships

Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems

Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions

2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products

Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment

Strong analytical mindset with experience using data to inform decisions and build scalable programs

Excellent communication and listening skills, with a collaborative and customer-first approach

Confident negotiator with a clear win-win philosophy

Track record of meeting or exceeding quota and retention targets

Comfort working cross-functionally with technical, product, finance, and operations teams

Ability to de-escalate issues, manage objections, and resolve conflict effectively

Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals

Consistent attainment of retention and growth metrics, including NRR and GRR

Consistent application of MEDDICC to inform weekly forecast accuracy and deal health

Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base

Identification and validation of new paths to customer success that can be operationalized

Measurable reduction in risk through automation, improved forecasting, and earlier intervention

Competitive equity with a 10-year exercise window

Full medical, dental, and vision coverage (100% for employees, 85% for dependents)

Unlimited PTO (with a 3-week minimum)

401(k) plan

Regular team offsites and meetups

Account Manager (Growth)

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