Field Medical Assistant (West Valley)

The Field Medical Assistant plays a crucial role in facilitating and enhancing telehealth visits between healthcare providers and patients. This position requires a combination of clinical knowledge and technical proficiency to ensure seamless virtual healthcare delivery. The Field Medical Assistant works closely with both healthcare providers and patients to optimize the telehealth experience.

• Serves as a liaison between providers, facilities, group home, insurance plans, support staff, POA, patients, and others. 
• Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls, electronic messages, google email and chats. 
• Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result update, patient education as instructed by the provider, etc. 
• Assists with provider schedule maintenance review prior to the visit, preparing patients chart and lab results for telehealth encounters, appointment scheduling follow up, communicating with Medical Department for referrals to a specialist, and sign up for patient portal.
• Follow up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, and patients regarding patient care. 
• Traveling is a must, and requires you to travel up to 60 miles to a facility and private home to conduct a successful visit.
• Assist patients with pre-telehealth visit preparations, including providing technical guidance for virtual visits, and ensuring they have necessary equipment and internet connectivity for a successful visit. 
• Performs clinical and administrative duties that include but are not limited to greeting patients at the facilities/private home, preparing charts, taking patient histories, obtaining vital signs is a must and reviewing medication lists. 
• Must have professionalism and a strong work ethic (candidates strive to be a responsible and effective employee, who values excellence in terms of conduct, integrity, and attitude. Candidates are to represent AVC Med and perform successful patient care .
• Travel to assisted living facilities, independent living facilities, group homes or private homes to assist patients with telehealth visits. 
• Communicate and collaborate at all times with the Medical team lead, Scheduling team lead, and Clinician.
• Assisting in registration of new patients with Account Managers, as well as occasionally independently
• Strong knowledge of first aid and medical procedures including but not limited to full range of phlebotomist duties to include proper venipuncture, finger-stick and heel-stick procedures using appropriate techniques, and perform set-up and completion of special test-related phlebotomy procedures utilizing appropriate techniques (if apply).
• Ensure that all aspects of patient accessioning, specimen collection, processing, and distribution are performed properly. Conduct patient in-processing prior to specimen collection, including review of paperwork accompanying patients and cordial guidance and assistance (if apply).
• Assemble equipment, such as tourniquets, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work trays, according to requirements for specified tests or procedures (if applicable).

• This position is based in Phoenix, AZ. Candidates must reside in Arizona. 
• This position is part-time, up to 30 HOURS per week, Monday to Friday.
• Medical Assistant Diploma/Certificate-Graduation certificate from an accredited school.
• At least 2+ years of experience in Primary Care or working with geriatric population 
• Must own reliable devices to access video capability i.e. smartphone, tablet, or laptop.
• Reliable transportation with a valid Arizona Driver’s License.
• Must hold an active CPR and Basic Life Support (BLS) certification
• Must have strong verbal and written communication skills. 
• Experience working with electronic health records and Google Suite.
• Bilingual (Spanish) preferred.
• Must be willing to travel within reasonable distances.