Customer Success Specialist

Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis

Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery

Assist in RFP development, proposal creation, and campaign strategy

Provide day-to-day client support while building strong relationship management skills

Participate in client meetings and support client communications as needed

Support Account Executives on active accounts and assist with sales-related communications when needed

Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting

Analyze campaign performance and contribute to client-facing insights and recommendations

Identify opportunities for account growth and support upsell/cross-sell initiatives

Gather client feedback and communicate insights internally to improve offerings

Build a strong foundation in campaign execution, client services, and revenue operations

Gain exposure to sales strategy, client communication, and proposal development through cross-functional collaboration with Account Executives and sales leadership

Gradually take on increased responsibility in client communication and relationship ownership

Develop core skills in strategic communication, storytelling, and client support within a fast-paced advertising environment

0–3 years of experience in customer success, sales support, account management, or similar roles

Interest in developing client-facing relationship management and sales support experience

Interest in pursuing a career in sales and becoming an Account Executive is preferred

Strong communication skills and confidence interacting with clients

Highly organized with strong attention to detail and ability to manage multiple priorities

Comfortable in a fast-paced, revenue-driven environment

Proactive, curious, and eager to learn both operational and client-facing aspects of the business

Strong problem-solving skills and collaborative mindset

Ability to work cross-functionally with sales, marketing, operations, product, and creative teams

Understanding of digital and/or out-of-home advertising is a plus

Programmatic advertising experience is a plus