In Room Dining Server at the Crosby Street Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

• →Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times 
• →Maintain a polished, professional, and courteous demeanour in all guest and team interactions 
• →Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution 
• →Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner 
• →Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program 
• →Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing 
• →Uphold all allergy and dietary restriction protocols with precision and care 
• →Ensure all charges are accurate and assigned to the correct guest checks 
• →Maintain cleanliness and organization of room service areas, equipment, and service stations 
• →Complete all assigned side work and opening/closing duties to the highest standard 
• →Adhere to all New York City Health Department standards, food safety regulations, and hotel policies 
• →Address and resolve guest concerns with professionalism, escalating to management when necessary 
• →Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence 
• →Take ownership of punctuality, reliability, and overall performance standards 
• →Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations 
• →Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants 

*This job description is not exhaustive and serves as a general guideline for the role. Responsibilities and duties may evolve based on operational needs and at management’s discretion.

• Previous luxury hotel, fine dining, or hospitality experience preferred 
• Excellent communication and guest service skills 
• Strong attention to detail and professionalism 
• Ability to multitask in a fast-paced environment 
• Knowledge of food, wine, and beverage service preferred 
• Ability to lift and carry up to 50 pounds safely, including trays, carts, and service equipment 
• Ability to stand, walk, and remain active for extended periods of time in a fast-paced hospitality environment
• Flexible schedule including mornings, evenings, weekends, and holidays. Please note that while we do not guarantee a fixed schedule, as all scheduling is based on business and operational needs, the anticipated schedule for this position will generally consist of two overnight shifts and three evening shifts per week.