Fraud Investigator I

• →Triage fraud-tool, identity, and property-owner notification escalations; assess urgency and route.
• →Document facts, tool results, communications, verification steps, actions, and open questions.
• →Assist agents, escrow/settlement teams, owners, and internal partners with approved workflows.
• →Identify inconsistencies, missing information, and fraud indicators; refer to the proper investigator or decisionmaker.
• →Troubleshoot basic tool/workflow problems; collect error details and coordinate technical referrals.
• →Follow mitigation steps for impersonation, compromised communications, payment changes, or urgent concerns.
• →Protect sensitive information and report recurring issues.
• →Additional duties may be assigned consistent with the role.

• High school diploma or equivalent; associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred
• Generally, 1-3 years in fraud investigation/operations, identity theft prevention, financial crimes, transaction monitoring, claims fraud, or fraud risk operations.
• Real estate, title, escrow, settlement, mortgage, or property transaction experience preferred.
• Seller impersonation, BEC, wire fraud, or property identity-theft familiarity preferred.
• Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications.
• Working knowledge of common fraud indicators, identity-misuse patterns, investigative practices, and the importance of documenting evidence and escalating unresolved concerns.
• Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse.
• Careful attention to detail and sound judgment when information is incomplete, inconsistent, or time-sensitive.
• Ability to manage multiple open matters, follow procedures, document work clearly, and escalate urgent issues promptly.
• Ability to protect confidential personal, financial, and transaction information.
• Experience supporting agents, escrow teams, consumers, or other external business partners.
• Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions.
• Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.