Customer Service Representative

Customer Service Representative

The Customer Service Representative plays a crucial role in our office organization and is responsible for various administrative tasks. This team member is responsible for developing strong relationships with customers, departments, and employees. In addition to day-to-day assistance in managing our office needs, this employee is responsible for managing dessert, retail, shipping, and to-go orders, reviews, deliveries, and customer accommodations. The Customer Service Representative must work closely with the Office Manager and Accounts Manager to ensure all tasks are correctly executed. This team member is responsible for communicating with all members of management when necessary.

Responsibilities:

• Customer service calls, voicemails, emails, and reservations

• Process all orders 

• Place orders for any retail needs

• Develop and maintain a filing system

• Respond to emails promptly

• Assist with any customer needs

• Manage online ordering

• Manage all shipping orders

• Assist in organizing pre-orders

• Builds and maintains strong, long-lasting customer relationships

• Process gift card orders with Costco and customers

• Assists in managing workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly

• Assist in training staff members by providing information, educational and growth opportunities 

• Implements and monitors programs as directed by management and sees the programs through to completion

• Generates memos, emails, and reports when appropriate

• Assume responsibility for maintenance of office equipment, including computers, copy machines, etc.

• Maintains office supplies

• Assist Office Manager in any marketing needs and special guest relations

• Assist in any additional office admin tasks as assigned.

• Perform other duties as assigned by leadership to support the overall success of the team and organization.

Skills and Qualifications:

Reporting skills, writing skills, Microsoft office skills, managing processes, analyzing information, professionalism, problem-solving, supply management, Inventory control, working knowledge of office equipment, attention to detail and problem-solving skills, excellent written and verbal communication skills 

Requirements:

• Must be available days, nights, weekends, and holidays

• Must be able to work 25+ hours a week

• Associate’s degree or equivalent of 2 years of office admin experience

• Must be able to lift and move 20 pounds

• Walking and/or standing and/or sitting for extended periods of time