Copy of Senior Delivery Manager

France·BordeauxHybridsenior

OperationsProject Manager

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Quick Summary

Requirements Summary

Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments. Strong collaboration skills to work effectively across multiple teams and departments.

Technical Tools

OperationsProject Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

End-to-End Delivery Management:
- Define and implement release schedules, ensuring that deadlines and business needs are met.
- Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
- Oversee the full release lifecycle, from planning and development to deployment and post- release support.
Strategic Planning and Execution:
- Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
- Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
- Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business.
Collaboration and Stakeholder Communication:
- Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
- Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
- Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
Continuous Improvement:
- Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
- Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
- Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
Change Management and Tool Optimization:
- Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
- Oversee version control and configuration management processes to maintain consistency and traceability across releases.
- Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
- Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.