Senior Customer Advocacy Manager

About the Role

Fivetran is the data foundation for AI. The Fivetran platform moves, manages, and transforms data from every system a business runs on into a secure, reliable foundation engineered to evolve, with the flexibility to work across clouds, engines, and tools.

We’re looking for a Senior Customer Advocacy Manager to build and scale a strategic advocacy program that brings customer voices to life across campaigns, content, and brand storytelling — creating a high-impact program that elevate our brand, influence buyers, and drive measurable business results.

As a senior individual contributor, you’ll partner closely with leaders across Marketing, Sales, Customer Success, and Product to identify advocates, secure approvals, and drive projects from outreach through activation. This is a high-ownership, hands-on role for someone who thrives on bringing structure, driving measurable impact, and turning customer momentum into a scalable growth engine.   

This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Google Suite, Jira, Slack, ChatGPT, Claude, etc.

What You’ll Do

• Build and lead Fivetran’s customer advocacy program from the ground up, shaping the strategy, systems, and processes to build a best-in-class function
• Develop a multi-channel advocacy engine that brings customer stories to life across case studies, PR, speaking opportunities, and other high-impact programs
• Lead programs like G2 and Gartner Peer Insights to strengthen credibility and support category leadership
• Create scalable, efficient processes for intake, prioritization, usage rights management, and measurement
• Track and communicate program impact across advocacy output, asset usage, pipeline influence, and brand visibility
• Build trusted relationships with customers and act as a thoughtful steward of their stories, ensuring every advocacy opportunity is valuable, respectful, and aligned to their goals

Skills We’re Looking For

• Proven experience building and scaling a customer advocacy program in B2B SaaS, with a strong track record of execution
• Ability to independently lead complex, cross-functional projects from kickoff to launch
• Strong operational rigor, attention to detail, consistent follow-through  
• Highly organized, with experience managing multiple workflows and competing priorities
• Experience defining and reporting on advocacy metrics and connecting programs to business impact
• Clear, confident communicator with strong judgment around customer engagement, approvals, and brand representation

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