Solution Architect, Networking- US hours

About the Role

We’re looking for a customer-facing Solution Architect role, focused on helping customers successfully establish secure network connectivity with Fivetran. Engagements are typically initiated through pre-qualified customer requests (via a ticketing system) and involve designing, validating, and guiding the implementation of networking resources required for Fivetran’s SaaS and Hybrid products.

As a Solution Architect specializing in Network & Connectivity, you will design and implement secure network architectures that enable Fivetran to reliably exchange data with customer environments. Your focus will be on private connectivity, network isolation, secure data flows, and the authentication and credential mechanisms required to establish and maintain those connections across cloud and on-premise infrastructures.

You will work directly with customer security, network, and platform teams to design solutions using technologies such as PrivateLink / Private Service Connect, VPNs, SSH tunneling (direct and reverse), subnet peering, proxy agents, and hybrid networking patterns. While you are not directly responsible for selling, you will act as a trusted technical advisor, guiding customers through architectural decisions, security tradeoffs, and implementation details.

You will collaborate closely with internal teams including Customer Support, Customer Success, Field Sales teams, Product, and Engineering to ensure customer connectivity requirements are met efficiently and securely.
 
This is a full-time position based remotely in India and requires working hours aligned with North American business hours (9:30:00 PM 5:30:00 AM IST).

Technologies You’ll Use

Fivetran SaaS and Hybrid Deployment Models

• AWS, GCP, Azure networking services
• PrivateLink / VPC Endpoint Services
• Private Service Connect
• VPC/VNet Peering
• Site-to-site and client VPNs

Secure connectivity patterns

• SSH tunnels (direct and reverse)
• Bastion hosts
• Proxy agents

Authentication and credential mechanisms

• SSH keys and certificate-based authentication
• Secrets management and key rotation patterns
• IAM roles, service accounts, and least-privilege access

Networking fundamentals

• TCP/IP, DNS, routing, firewalls, CIDR, NAT
• Linux/Unix environments
• git and infrastructure-as-code concepts

What You’ll Do

As a member of our customer-facing team, you will help customers design, implement, and validate the secure networking and authentication foundations required for Fivetran to operate in their environments. You will work on requests, guiding customers or partners through the setup and optimization of private connectivity, credentials, and secure data access patterns that enable reliable Fivetran SaaS and Hybrid data pipelines. 

• Respond to and own customer requests for networking and authentication assistance 
• Design secure network architectures that enable Fivetran to connect to customer data sources across cloud and on-premise environments
• Lead customer discussions focused on connectivity requirements, authentication models, security constraints, compliances issues and network topology
• Guide customers through the setup of required networking and authentication resources, including:
• Private cloud links (AWS PrivateLink, GCP Private Service Connect, Azure Private Endpoints)
• Site-to-site and client VPN architectures
• SSH-based tunneling solutions (forward and reverse)
• Proxy agent and hybrid deployment patterns
• Troubleshoot complex networking, connectivity, and security issues impacting data pipelines
• Validate proposed architectures against customer security, compliance, and operational requirements
• Produce clear architecture diagrams, implementation guides, and customer-facing documentation
• Work in partnership with Support and Customer Success to ensure smooth handoffs and customer outcomes
• Identify recurring customer challenges and provide feedback to Product and Engineering on connectivity-related gaps and opportunities

Skills We’re Looking For

• 3+ years of experience in a customer-facing technical role (Solution Architect, Network Architect, Systems Engineer, or similar)
• Strong hands-on experience designing and implementing secure network architectures
• Deep knowledge of cloud networking in AWS and GCP or Azure
• Experience with private connectivity solutions (PrivateLink, PSC, VPC/VNet peering)
• Strong understanding of VPN technologies, SSH tunneling patterns, and secure authentication mechanisms
• Experience working with credentials, keys, certificates, and access control models
• Linux/Unix experience and comfort troubleshooting at the OS and network level
• Familiarity with security concepts such as network isolation, least privilege, and defense in depth
• Ability to clearly explain complex networking concepts to both technical and non-technical audiences
• Strong problem-solving skills and a customer-first mindset

Bonus Skills

• Experience with hybrid SaaS architectures
• Infrastructure as Code (Terraform, CloudFormation, ARM)
• Experience supporting data platforms, data pipelines, or distributed systems
• Familiarity with enterprise security and compliance requirements
• Hands-on experience with Debian-based Linux systems
• One or more of the following certifications:
  AWS Certified Advanced Networking – Speciality
  AWS Certified Solutions Architect – Professiona
  Azure Network Engineer Associate
  Google Professional Cloud Network Engineer

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