Product Operations Intern

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.

We are hiring a Product Operations Intern based in the Bay Area who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.

• Have been knocked down before and gotten back up

• Are resourceful — they figure things out with whatever tools are available

• Have strong opinions and can defend them

• Learn fast because they're hungry

• Want to work with no-BS people building something important

• Need extensive hand-holding

• View high expectations as “unreasonable”

• Expect strict 9 to 6 boundaries

• Can’t handle ambiguity or rejection

• Prefer consistent routine over fast-changing priorities

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  Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation

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  Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down

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  Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again

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  Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves

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  Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.

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  Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements

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  Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout

• Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field

• Strong written and verbal communication skills — you can write a clear, professional message under time pressure

• Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders

• Comfortable jumping on customer calls and representing the team professionally

• Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success

• Able to work independently and proactively raise blockers rather than wait for direction

• Based in the Bay Area and authorized to work in the USA (visa sponsorship not available) — this is a fully on-site role at our Santa Clara office

• Familiarity with anti-fraud, AML, compliance, or fintech concepts

• Prior internship or project experience in a product, operations, or customer-facing role

• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations

• Interest in AI, machine learning, or intelligent automation as applied to compliance or risk