Rent Advisor - 12 Month FTC

We are pleased to share an opportunity for someone to us as a Rent Advisor.

As a Rent Advisor, you will contact tenants who have missed rent payments or are at risk of falling into rent debt. You will support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place.

• Contact tenants who have missed rent payments or are at risk of falling into arrears, supporting them by completing income and expenditure assessments to understand their circumstances and agree realistic action plans.

• Maintain regular contact until accounts are no longer at risk, keeping accurate records and contributing to reducing overall rent debt and increasing tenants paying in advance.

• Provide advice on welfare benefits, including complex Universal Credit cases, assist with applications, and signpost to relevant support agencies.

• Work collaboratively with internal teams and external partners (e.g. DWP, Citizens Advice, Local Authorities) to resolve wider issues such as repairs, anti-social behaviour, and property concerns.

• Contribute to delivering the organisation’s vision of “Housing Made Simple,” ensuring compliance with legal and policy requirements while supporting tenants effectively.

• Experience in a customer-focused role (face-to-face or telephone) or transferable experience, with a strong willingness to learn.

• Excellent communication skills, with the ability to produce clear written correspondence and confidently handle conversations about sensitive topics.

• Strong numerical confidence and the ability to assess financial information accurately.

• Calm and resilient approach, with the ability to de-escalate challenging situations and manage a varied workload effectively using data to prioritise tasks.

• A proactive, people-focused individual who can build trust, ask the right questions, and achieve positive outcomes for tenants.

• A team player at any career stage—whether starting out or seeking a new challenge—who is motivated to develop and make a difference with full support provided.

Please see the attached The Rent Advisor The Part I Play Statement, for responsibilities and requirements details.

In return for your hard work, we offer a competitive salary of £29,497.50 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

• Death in Service Benefit.

• Company Sick Pay.

• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).

• Health and well-being programs and initiatives.

• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

• A Leadership Team that inspires, develops, and supports you.

Please click here, to see the full list of benefits for this job.

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

You will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 02.06.2026 (Midnight)

Interview Date: 10th. June 2026, in Melton, near Woodbridge.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please.

About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.