Housing Manager

We’re looking for an experienced Housing Manager to lead our rent function and raise the bar on performance, compliance, and customer outcomes.

This is an important leadership role for a subject matter expert in social housing. We’re looking for someone who understands the complexities of rent debt management, rent setting, debt performance, housing law and regulatory expectations, and can confidently lead a team to deliver outstanding results.

• Leading a team of rent officers – driving high performance and ensure great customer satisfaction.

• Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.

• Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.

• Developing a high-performing team – coaching and empowering colleagues to deliver excellent outcomes.

• Handling complexity – supporting the resolution of escalated and complex rent-related cases.

• Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple, with a focus on simplicity, compliance, and customer experience.

This role is about more than management—you will set standards, drive accountability, and embed a performance-focused culture.

We want to hear from candidates who bring:

• Experience in social housing rent debt collection, with strong technical knowledge of housing law and best practice.

• A track record of leading high-performing teams and improving service outcomes.

• Proven ability to drive performance through data, insight, and accountability.

• Confidence to act as a recognised expert and decision-maker in complex rent matters.

• Experience delivering continuous improvement and influencing wider organisational direction.

• Strong coaching and leadership skills, with the ability to challenge, support, and develop others.

Essential:

• Social housing experience in a rents or income-focused role.

• Full UK driving licence

• GCSE (or equivalent) and willingness to work towards CIH Level 4 (if not already held)

Please see the attached The Housing Manager The Part I Play Statement, for responsibilities and requirements details.

The difference you’ll make

This is your opportunity to own and shape a core service, influence how rent debt is managed across the organisation, and ensure we deliver a service that is compliant, efficient, and genuinely works for our customers.

If you’re a rent expert who thrives on accountability, leadership, and driving results, we’d love to hear from you.

In return for your hard work, we offer a competitive salary of £47,917.60 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

• Death in Service Benefit.

• Company Sick Pay.

• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).

• Health and well-being programs and initiatives.

• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

• A Leadership Team that inspires, develops, and supports you.

Please click here, to see the full list of benefits for this job.

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 7th June 2026. (Midnight)

Interview Date: 17th June 2026, in Bury St. Edmunds.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

The Housing Manager The Part I Play Statement

No Agencies please.

About Us
Victory Samphire and Newtide Homes are part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.