Airport Operation Executive

As a member of the operations team, the Airport Operations Executive is available and actively searches for arriving and departing
Discova guests! The Airport Operations Executive must ensure that guests are met on arrival and directed to the Airport Concierge team efficiently. The airport environment is fast moving, it is crucial you are quick making decisions, with always keep the customer in focus, no matter the situation.

In an upbeatmanner and ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to the Airport Operations Team Leader and/or Airport Concierge Team Leader.

Your main responsibilities are:

• Punctuality, personalized service, and professional appearance in Discovabranded materials.
• Complete arrival and departure customer report and submit to Operation daily.
• Ensure all 3rd party suppliers are adhering to Discova SLA.
• Ensure that our drivers and vehicles are punctual and adhering to Discova SLA.
• Log any incidents into the MS Forms incident report, including No-Shows and Go-Shows

• Organizes all banners for private and concierge services through the day.
• Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.) including type of vehicle (SUV for Lux client’s etc.).
• Ensure we deliver right service to the following three customer segments: FIT, Groups and VIP.
• Keeps track of Actual Flight arrival and departure times.
• Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.
• Continually feedback to leaders on challenges at the airport and improvements.
• Overall responsible for all movements in and out of airport

• Meet and exceed KPIs set by Discova.
• Share your opinions as Discova’s eyes and ears on the ground.
• Join company training and ask your team leader for learning and development opportunities.

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