Business Analyst AI & Automation - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're building the future of AI and automation at Flight Centre Travel Group, and we want a Senior BA who's excited to be part of it!

This isn't a traditional BA role. You'll work shoulder-to-shoulder with AI engineers, data scientists and automation developers, not handing off requirements over a wall, but solving problems together from day one. If you would like to help us identify where AI and automation can genuinely move the needle, frame the problem clearly, and stay close to delivery so the solution actually lands and delivers value, we encourage you to apply.

What you'll do:

• Partner with the business to find AI and automation opportunities worth pursuing
• Run joint discovery alongside engineers, process walkthroughs, current/future state, technical feasibility
• Translate ambiguous problems into clear, testable requirements
• Define what "good" looks like for AI outputs (accuracy, edge cases, human-in-the-loop) and automation outcomes (straight-through processing, exception handling)
• Stay close through build and test, available for fast clarifications
• Capture the value delivered post-deployment so we know what's working

What we're looking for:

• 2+ years experience in a Business Analyst or equivalent role, with demonstrated experience gathering and documenting requirements for digital, automation, or AI-related projects
• Genuine comfort with ambiguity and an appetite for hard problems
• Some exposure to AI, automation or data science work and curiosity to go much deeper
• Strong process analysis, documentation and communication skills
• A collaborative, iterative way of working, you don't believe in 50-page specs

Brownie points:

• Tertiary qualification in Business, Information Systems, Computer Science, or related field
• Relevant certifications in business analysis (e.g. CBAP, IIBA)
• Additional qualifications in AI, automation, or data

What we're not looking for:

Day-one mastery of every AI platform or automation tool. We hire for mindset and trajectory, not checkboxes. If you're curious, capable and ready to learn fast, this role is for you! 

What you'll Enjoy:

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