RSA - Corporate Traveller - After Hours Travel Manager

Nationwidemid

Hospitality & TourismTravel Manager

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Quick Summary

Overview

ABOUT THE OPPORTUNITY Join our After Hours team as an After Hours – Travel Manager, where you'll deliver personalised business travel management and boutique service to corporate clients.

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Hospitality & TourismTravel Manager

ABOUT THE OPPORTUNITY

Join our After Hours team as an After Hours – Travel Manager, where you'll deliver personalised business travel management and boutique service to corporate clients. You'll be a trusted first point of contact, supporting travellers and clients while ensuring travel programmes exceed expectations. Working closely with the Team Manager, you'll combine travel expertise, customer care, and problem-solving to create exceptional travel experiences. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced, customer-focused environment.

KEY RESPONSIBILITIES

Deliver exceptional customer service aligned to brand customer value propositions.
Manage the customer experience from quoting and booking through to queries and complaint resolution.
Ensure enquiries are actioned within agreed SLAs.
Meet and exceed client SLAs and key performance indicators.
Adhere to One Best Way finance processes and procedures.
Maintain clear, open, and honest communication with internal and external stakeholders.
Attend team meetings and conferences as required.
Follow the One Best Way sales process.
Balance speed, quality, and accuracy while working under pressure and deadlines.
Work towards sales targets and incentives.
Achieve monthly SLA and incentive objectives.
Drive customer engagement and retention through brand initiatives.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Matric.
Minimum 5 years' experience as a Corporate Travel Consultant.
Experience using GDS (Amadeus).
Extensive travel industry knowledge.
Strong fares knowledge, including date changes and refunds.
Strong client focus and customer service ethic.
After-hours travel experience advantageous.
Travel & Tourism tertiary qualification advantageous.
Advanced communication, multitasking, teamwork, attention to detail, and product knowledge skills.

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