RSA - FCM Senior Travel Manager - Johannesburg & Cape Town

South Africa·Cape Townsenior

Hospitality & TourismTravel Manager

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Quick Summary

Overview

ABOUT THE OPPORTUNITY Join our team as a Senior FCM Travel Manager, where you'll play a critical role in delivering exceptional corporate travel management services for a prestigious client portfolio.

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Hospitality & TourismTravel Manager

ABOUT THE OPPORTUNITY

Join our team as a Senior FCM Travel Manager, where you'll play a critical role in delivering exceptional corporate travel management services for a prestigious client portfolio. You'll manage complex domestic, regional, and international travel arrangements while ensuring seamless customer experiences, policy compliance, and cost-effective travel solutions. This is an exciting opportunity for an experienced corporate travel professional who thrives in a fast-paced environment and enjoys building strong client relationships. You'll work alongside a collaborative team focused on service excellence, innovation, and customer success.

KEY RESPONSIBILITIES

Plan and coordinate domestic, regional, and international business travel arrangements.
Manage complex itineraries, including multiple destinations, visas, and special accommodation requirements.
Deliver outstanding customer service while maintaining attention to detail and travel industry knowledge.
Support and promote customer online adoption initiatives.
Service, retain, and grow the client portfolio while maintaining exceptional service standards.
Manage quoting, booking, finance-related queries, complaints, and travel documentation.
Ensure all client enquiries are actioned within agreed SLA requirements.
Provide accurate quotes, confirmations, and travel documentation within required turnaround times.
Resolve client queries efficiently and professionally.
Adhere to One Best Way processes and procedures.
Balance competing priorities and tight deadlines while maintaining service excellence.
Drive customer engagement, loyalty, and retention initiatives.
Ensure all business travel remains organised, compliant, and cost-effective.
Work rotating shifts between 08:00 and 20:00 (08:00-16:00, 09:00-17:00, 10:00-18:00, 11:00-20:00) based on business requirements.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Matric.
South African Citizen or Permanent Resident.
Minimum 6+ years' experience in corporate travel.
Senior Travel Consultant experience.
5+ years' Amadeus experience (Command & Graphic).
International and regional air and land booking experience.
Expert understanding of fares, ticketing, and complex air travel arrangements.
Relevant travel qualification advantageous.

What's in it for you

Flexible/hybrid working model - a mix of remote and office work.
Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries, you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
Fun culture with industry-renowned social events (think quarterly award nights, global conferences, end-of-financial year balls + more).
Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.).