Operations Manager

Tx-Driftwood- Hybrid - UsHybridmid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Convert leads to appointments, manage customer expectations, and provide exceptional service that builds loyalty and referrals. Operations & Scheduling: Coordinate with sales, installers,

Technical Tools

OperationsOperations Manager

Benefits:

Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Operations Manager | Floor Coverings International Hill Country

About Us
Floor Coverings International is North America's #1 mobile flooring company with 225+ locations. Our shop-at-home model brings new floors to customers without leaving their homes. We're proud of our 4.8-star customer rating and 400,000+ satisfied customers.

The Role
As Operations Manager, you'll be the backbone of our Hill Country operation. You'll manage customer relationships, coordinate scheduling and logistics, drive local marketing, and ensure our financials stay clean. Your work directly impacts lead generation, proposal conversion, and job completion—which means real growth for you and the business.

Key Responsibilities

Customer & Sales Support: Convert leads to appointments, manage customer expectations, and provide exceptional service that builds loyalty and referrals.
Operations & Scheduling: Coordinate with sales, installers, and customers to schedule jobs efficiently. Order materials, track delivery, and update our internal platform daily.
Marketing: Build referral networks (realtors, property managers), attend and host local events (home shows, Lunch & Learns), and support marketing initiatives.
Financials: Complete job costing forms and update job status in our platform to track proposal-to-completion metrics.

Key Requirements

Excellent customer service and phone communication skills
Organized, detail-oriented, multi-tasker who works independently
Available M-F 9am-7pm + Sa 9am-1pm minimum; flexibility for evenings/weekends when scheduling jobs
1-3 years relevant experience preferred
QuickBooks experience is a plus

What We Offer