Service Administrator

The Service Administrator plays a key role in supporting the Service Department by managing documentation, coordinating administrative tasks, and ensuring accurate records to enable smooth and efficient service operations.

• →Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and purchase orders etc.
• →Maintain up-to-date customer contact details and service documentation.
• →Direct inquiries appropriately by understanding team roles within the Service Department.
• →Support service billing through Accounts Payable and Receivable processes.
• →Collaborate with internal teams to keep project documentation complete and accessible.
• →Handle full-cycle invoicing, including billing, and approving purchase orders.
• →Prepare warranty and insurance documents as needed (e.g., standard, OIRCA).
• →Create and close subcontracts and submit pay requests.
• →Monitor corporate card use and expense reports from field staff.
• →Lead and schedule department meetings (e.g., Work on Hand meetings).
• →Respond to customer inquiries and dispatch crews for service calls.
• →Provide administrative support to the Superintendent and assist with other tasks as needed.

• Experience in a construction or service-related environment is an asset.
• Minimum of 2 years in an administrative role preferred.
• Experience with invoicing and basic accounting procedures is considered an asset.
• Highly organized, self-motivated, and able to work with a sense of urgency.
• Comfortable in a fast-paced environment with the ability to adapt quickly.
• Skilled at managing priorities and handling a high-volume workload efficiently.
• Strong customer service orientation with a professional and courteous phone manner.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.