Service Administrator

• Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and purchase orders etc.

• Maintain up-to-date customer contact details and service documentation.

• Direct inquiries appropriately by understanding team roles within the Service Department.

• Support service billing through Accounts Payable and Receivable processes.

• Collaborate with internal teams to keep project documentation complete and accessible.

• Handle full-cycle invoicing, including billing, and approving purchase orders.

• Prepare warranty and insurance documents as needed (e.g., standard, OIRCA).

• Create and close subcontracts and submit pay requests.

• Monitor corporate card use and expense reports from field staff.

• Lead and schedule department meetings (e.g., Work on Hand meetings).

• Respond to customer inquiries and dispatch crews for service calls.

• Provide administrative support to the Superintendent and assist with other tasks as needed.

• Experience in a construction or service-related environment is an asset.

• Minimum of 2 years in an administrative role preferred.

• Experience with invoicing and basic accounting procedures is considered an asset.

• Highly organized, self-motivated, and able to work with a sense of urgency.

• Comfortable in a fast-paced environment with the ability to adapt quickly.

• Skilled at managing priorities and handling a high-volume workload efficiently.

• Strong customer service orientation with a professional and courteous phone manner.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

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