Retail Optimisation Advisor

As a Retail Optimisation Advisor, you’ll play a key advisory role in improving productivity and reducing the cost of doing business across our retail network.

Working within the Planning & Performance team, you’ll use workforce, service, and operational insights to identify where productivity is being lost and where improvements can be made. You’ll translate data into clear, practical actions that help Ops and Service Partners lift execution in store.

This is a critical enabling role - rather than owning store outcomes, you’ll influence performance by highlighting opportunities, coaching improvement activity, and supporting the adoption of better ways of working.

• →Identifying opportunities to improve productivity, labour efficiency, and cost-to-serve using operational and workforce data
• →Analysing rostering, labour deployment, and execution to pinpoint where performance is breaking down
• →Providing clear, practical insights that enable targeted coaching and improvement activity in stores
• →Supporting the adoption of workforce planning tools, productivity levers, and operating rhythms in-store
• →Highlighting risks, constraints, and emerging issues impacting performance
• →Translating complex data into simple, actionable insights for non-technical audiences
• →Partnering with Planning & Performance, Ops, and Service teams to align insights with store realities
• →Supporting change in-store by reinforcing expectations and ways of working

You’ll bring a strong mix of analytical thinking, retail understanding, and influencing skills, with the ability to turn insight into action!

• Solid experience in retail operations, workforce planning, or operational optimisation in a multi-site environment
• Experience delivering productivity or cost-to-serve improvements with measurable outcomes
• Exposure to workforce, labour, SAP, POS, or operational performance data
• Experience working alongside field-based teams to drive store-level change

• Strong analytical and problem-solving skills with a practical, store-first mindset
• Ability to simplify complex data into clear, usable insights
• Confident communicator with strong influencing skills (without formal authority)
• Well organised and comfortable managing multiple priorities