Deposit Operations Quality Control and Oversight Program Manager

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert and control owner for deposit operations reconciliations, exception governance, and quality assurance. This role leads end-to-end oversight of high-risk reconciliation and proof processes, ensuring timely GL integrity, accurate transaction posting, and audit-ready documentation in alignment with regulatory requirements and internal control standards. The position provides escalation leadership, influences cross-functional stakeholders, and drives root-cause remediation and continuous improvement initiatives that strengthen the control environment and reduce operational risk

This opportunity is open to flexible work options including a remote set up.

• Lead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control compliance.
• Direct investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAs.
• Oversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvals.
• Own quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closure.
• Establish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating procedures.
• Prepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control execution.
• Lead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadership.
• Serve as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closure.
• Partner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixes.
• Own and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectations.
• Lead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectiveness.

• Associate’s or Bachelor’s Degree required. Field of study in accounting, finance, or a related field preferred.
• 7+ years of experience in banking operations, deposit operations, or account reconciliation.
• Strong understanding of reconciliation processes, general ledger balancing, and exception handling.
• Familiarity with transaction processing, inclearing & returns, and adjustments preferred.
• Experience with core banking systems and reconciliation tools.
• Proficient in Microsoft Excel or similar tools for data analysis and reporting.

The estimated salary for this role is $74,721.00 to $89,666.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)

#LI-Remote

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.