Client Relations Representative

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, Frazil Energy, and Café Tango! If you are a quick-thinking, and logical problem solver who loves communicating with all sorts of people, read on…we may be the perfect team for you!    

  

Freezing Point’s customers are businesses, convenience stores, gas stations, schools, etc. who have signed on to sell Frazil and Café Tango products. Most of them do this using Frazil slush machines. Our Customer Service team serves as the front-line contact for stores who need assistance with their machine or equipment supplies. When technical or mechanical issues arise, the service team will also work with our third-party technician teams to arrange for service, repair, or replacement of machines.   

  

We are looking for someone with experience providing customer service over the phone, through email, and through chat. This will need to include experience handling escalated calls, keeping detailed notes, and analyzing customer needs to troubleshoot and provide direction. This position will require you to develop and maintain a deep understanding of the organization and services offered to resolve complex inquiries and provide decision-making support to the Customer Service team.