Freiheit 223mo ago

People Partner - Onboarding & Member Experience

Lisbon · LisbonFull-timemid

OtherPeople PartnerHr SpecialistPeopleMember Experience SpecialistHuman Resources

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Overview

ABOUT OUR COMPANY We are an engineering organization. Our mission is to “Ship great software” and build custom, large-scale software platforms on time, on budget and on target. In over two decades,

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OtherPeople PartnerHr SpecialistPeopleMember Experience SpecialistHuman Resources

ABOUT OUR COMPANY

We are an engineering organization. Our mission is to “Ship great software” and build custom, large-scale software platforms on time, on budget and on target.

In over two decades, we have never failed to deliver what we promised.

85% of our members are software engineers with a background in computer science, physics or mathematics, many also with a strong background in machine learning.

freiheit.com technologies was founded in Hamburg in the midst of the first internet boom in the last millennium in 1999. Since then, we’ve been building custom software platforms and helping our clients to create their future business models based on software.

For over a quarter of a century, we have been working for the "Who's Who" of German and European industrial and commercial companies. Retail, automotive, e-commerce, healthcare and more.

Our large-scale software platforms are used by millions of users every day. Each product has a business-critical, strategic relevance for our customers.

We have a team of 250+ employees from 30+ nations in our engineering hubs in Hamburg and Lisbon.

We make “mission impossible” possible and very often create things that no one has ever built before.

Our teams work data-driven to constantly optimize their own productivity by removing friction from their work. Each member takes on end-to-end responsibility for their work. To be successful, you need to be productive. To be productive, you need to be efficient and effective.

Technology never rests. Neither do we.

As part of the People Team - Onboarding & Member Experience, you take end-to-end responsibility for all aspects of a member’s lifecycle, particularly focused on the onboarding experience, since this important phase is laying the foundation to become a well-rounded member.

From the moment a new member has decided to start their journey with freiheit.com, you will be their Newbie People Partner and guide them through their onboarding until the end of their probationary period. To build up a trustful relationship with every newbie, you conduct monthly check-in meetings to gain insights about their onboarding experience to find out how they settle within their team and our freiheit.com community and to offer them support so that they can unleash their full potential.

As the Newbie People Partner you will also be in charge of ensuring that the Newbie's team lead and mentor are equipped with all the necessary information and tools to support their new member to develop into a well-rounded software engineer.

Due to the growth of our company, an increasingly important part of your role will be to review the scalability of operational processes in all phases of a member's lifecycle and adapt them where necessary.

You bring in your ideas, drive them forward and are accountable for your projects (e.g. member survey, cross-hub trips) that add value to all our members' experience.

You are passionate about creating an optimal work environment for all our members, while never losing focus on your team and company goals.

You are an empathetic person and can put yourself in the shoes of our members to support them in the best possible way. You are willing to learn something new every day.

You improve yourself and our processes continuously. You are an honest person, have a sense of humor and want to make a difference with your ideas and your skills.

You have a degree, preferably in psychology, anthropology or a related completed professional education, and have already gained at least two years of work experience. Career changers are also warmly welcome to apply.

You are able to communicate in English fluently, which is important since the majority of our members have an international background. At the same time, your job implies conversations with Portuguese authorities, so very good Portuguese language skills are also a requirement.

You can always rely on your excellent organizational skills that enable you to prioritize multiple tasks and you can quickly navigate yourself through new tools.

A plus would be a basic knowledge in labor and social security law for Portugal.

We are very results-oriented. Everybody here is driven to take over end-2-end responsibilities and to be accountable for their own work while working in a strong team. We are looking for people who like that, too.